Privacy policy

Privacy Policy

Last updated: January 28, 2026

Luneo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”).

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, bank account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including information you provide when contacting customer service or submitting inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information;

  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;

  • From our service providers, including when they help us implement certain technologies or collect or process personal information on our behalf;

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and personalize your shopping experience (for example, by recommending products relevant to your interests).

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, promotional, or advertising communications by email, SMS, or postal mail, and displaying advertisements for products or services on the Services or on other websites, including based on your prior purchases, cart activity, or other interactions with the Services.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide secure checkout and purchasing experiences, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, and protect public safety and our Services. You are responsible for maintaining the confidentiality of your account credentials, and we strongly recommend that you do not share your login information with anyone.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce our terms and policies, and investigate potential violations.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, service providers, and other third parties that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and targeted advertising. These partners use your information in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of certain targeted advertising practices.

  • At your direction or with your consent, such as when you request product shipping or use social media widgets or login integrations.

  • With affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations, enforce policies, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services. Information you submit may be transferred to and processed by Shopify and third parties located in other countries.
Shopify may use personal information from your interactions with our store, other merchants, and Shopify to provide enhanced features. In such cases, Shopify acts as a data controller for that processing.For more information, please see Shopify’s Consumer Privacy Policy and, depending on your location, you may exercise certain rights via Shopify’s Privacy Portal.

Shopify may use personal information from your interactions with our store, other merchants, and Shopify to provide enhanced features. In such cases, Shopify acts as a data controller for that processing.

For more information, please see Shopify’s Consumer Privacy Policy and, depending on your location, you may exercise certain rights via Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. Information you share in public or semi-public spaces, including third-party social media platforms, may be visible to others without restriction.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

No security measure is perfect, and we cannot guarantee absolute security. Transmission of information over the internet may not be fully secure. We recommend avoiding non-secure channels when sharing sensitive information.

We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to data portability

  • Communication preferences, including opting out of promotional emails

If you reside in the UK or the European Economic Area, you may also have rights to object to or restrict processing and to withdraw consent.

You may exercise these rights through the Services or by contacting us. We may verify your identity before processing requests and will respond within legally required timeframes.

Complaints

If you have concerns about how we handle personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as standard contractual clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and revise the “Last updated” date as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us by email at contact@luneo.tech or via the contact form on our website.

For the purposes of applicable data protection laws, we are the data controller of your personal information.